Return Policy

At Cloud Wholesale, customer satisfaction is our priority. We aim to provide you with the best quality products and service. Please take a moment to review our Refund & Return Policy before making a purchase.

Exchange Policy

At Cloud Wholesale, customer satisfaction is our priority. We aim to provide you with the best quality products and service. Please take a moment to review our Refund & Return Policy before making a purchase.

• We do not accept product returns.
• We only offer product exchanges within 15 days of the delivery date.
• To be eligible for an exchange, the item must be unused, unopened, and in the same condition that you received it, including original packaging.

Exchanges are only applicable in cases of

• Damaged products received
• Wrong item delivered
• Manufacturing defect

Process for Exchange

• Contact our support team within 15 days of receiving your order.
• Provide your order number, details of the issue, and any supporting photos (if applicable).
• Our team will review your request and guide you through the exchange process.

Non-Exchangeable Items

• Opened or used products
• Perishable snack items
• Products not in their original packaging
• Any item reported after the 15-day exchange window

Shipping for Exchanges

• Customers are responsible for the shipping cost of returning the product for exchange unless the product was delivered damaged or incorrect.
• Once we receive and inspect the returned item, we will ship the replacement product.

Note: By purchasing from Cloud Wholesale, you agree to the terms of this Refund & Return Policy.